Which? Trusted Trader Endorsed
Why use Which? Trusted Traders?
Which? has been rigorously testing products and services for nearly 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
How we assess our traders
Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed. The assessment process includes:
Credit report This is obtained to validate the financial health of a business who applies to be assessed.
Customer Satisfaction The Which? Trusted Traders endorsement team will check a selection of customer references from 10 domestic customer details chosen at random by the assessor.
Business procedures A thorough examination of business and administrative procedures to ensure that businesses have consumer interests in mind.
Interview and assessment Our standard assessment includes a face to face visit and interview carried out by a Which? trading standards professional to fully understand all aspects of how the applicant runs their business.
Businesses receive a report of the assessment, providing valuable feedback from our experienced assessors to ensure that they meet our high standards before they are allowed to join the scheme.
Having passed all these checks, the trader is now able to choose to join the scheme, agreeing to abide by the terms and conditions, code of conduct and pay the membership fees. They can now show their customers that they are an endorsed Which? Trusted trader.
Who makes the grade?
Those who don't make the grade don't get endorsed. Due to the high demands of the assessment, not all businesses that apply get through the assessment process. Only those who meet our high standards can become Which? Trusted traders.
If things go wrong
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website:
About the Which? Trusted Traders Code of Conduct
After undergoing a rigorous assessment process to become endorsed, Which? Trusted traders sign up to our code of conduct. The code is there to give consumers the best possible protection.
How the code works for you
When traders join the scheme, they have to agree to abide by the details in our code of conduct. It is an extra layer of security that ensures Which? Trusted traders are following best practice and procedures in relation to how they handle: consumer contracts; goods and materials; taxes; consumer cancellation rights; payments; guarantees and warranties; insurance complaints; and other areas.
We fully investigate any breaches to the code of conduct. If a Which? Trusted trader does breach the code of conduct, this could lead to them being removed from the scheme altogether. The Code of Conduct is there to give you peace of mind that the trader fully complies with the code so ensuring you get the service you deserve.
You can see the full Which? Trusted Trader Code of Conduct here
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The Which? Trusted Trader Code of Conduct
Thank you for the opportunity to do business with you. To ensure you get the highest quality of service, here is what you can expect from our business:
Only undertake work that we are competent to do.
Provide you with a clear breakdown of how much the job will cost before any commitment is made by you.
Discuss all the options available to help provide you with a tailored solution.
Endeavour to stick to timeline and costs agreed by both parties.
Provide you with an updated quote should you require any changes to the initial agreement.
Be open and approachable should you have any queries.
Treat your property with respect and clean up as we go along.
We would really appreciate any feedback you have on the service we provided. To submit a review please visit our company profile at www.trustedtraders.which.co.uk
Proprietor: John Bennett