Bennetts Removals

Bennetts Removals ~ WHICH? Trusted TraderBarry - 01446 421 736

Mobile - 07968 539 383

sales@bennetts-removals.com

Complaints Policy of Bennetts Removals

 

Bennetts Removals views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

 

Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure everyone at Bennetts Removals knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do

 

 

Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Bennetts Removals.

 

Where Complaints Come From

Complaints may come from any Bennetts Removals customer or those directly affected by the work being carried out or previously carried out by Bennetts Removals.

A complaint can be received verbally, by phone, by email or in writing, however as the likelihood that the majority of any complaints received will involve concerns over contracted works, on-going or completed, we will in these instances ask for photographic (digital or traditional) evidence to accompany the complaint, this would be to enable Bennetts Removals to more rapidly assess and action any necessary remedy.

This policy does not cover complaints from staff, who should use Bennetts Removals' Discipline and Grievance policies.

 

Confidentiality

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

 

Responsibility

Overall responsibility for this policy and its implementation lies with the owner of Bennetts Removals.

 

Review

This policy is reviewed regularly and updated as required.

Adopted on:       04/04/16

Last reviewed:   04/04/16

 

Complaints Procedure of Bennetts Removals

Written complaints may be sent to:

Bennetts Removals

26 High Street, Barry, CF62 7EB.

or by e-mail at info@bennetts-removals.com

 

Verbal complaints may be made via:

Telehone to (01446) 421 736

 

Or in person at;

Bennetts Removals,

26 High Street, Barry, CF62 7EB.

 

 

 

 

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Our details

Bennetts Removals

Operating Centre |
Packaging Shop | Storage:

Unit 8, Atlantic Trading Estate,
Barry, Vale of Glamorgan, CF63 3RF.

Office | Accounts:   
26 High Street, Barry,
Vale of Glamorgan, CF62 7EB.

Phone:   01446 421 736

Mobile:  07968 539 383

Email:     sales@bennetts-removals.com

 

Proprietor: John Bennett